Intelligent Insurer: Real-time Data Analytics and Unstructured Data AI
Intelligent Insurer crawls across core transaction systems, transform and index data in a faster, better and more cost effective way than traditional ETL or Datamart approaches. Intelligent Insurer can develop business apps for Unstructured Data to unlock 30-40% efficiency from the business processes.
Intelligent Insurer = Real Time + One Data Store + AI
Real-time streaming
Real-time streaming from multiple
source system to one enterprise
intelligence platform help run agile
and efficient enterprise
One Data Store
Data from databases and Digital
Contents from servers across the
enterprise can be organized,
and analyzed in one place
Artificial Intelligence
Develop AL/ML based prediction
models. Interact with data and in-
formation through NLP. APIs to feed
insights back to IT systems
Build your own use-case or configure from
Insurance Analytics apps
Unstructured Data Apps
Competitor Analytics
Structure and analyze information in public domain about competitors.
Reconciliation Analytics
Reconcile information from multiple sources and convert to consistent format for analytics.
Know Your Customers
Extract information from KYC documents in Real-time with 97% accuracy.
Voice Of Customer
Analyze complains, call center sentiments, social media sentiments, feedback to understand voice of customer.
PII Compliance
Carry out Compliance Audit for traces of Personal Identifiable Information in databases or files on servers.
Email Sentiments
Classify customer mails on sentiments (positive, negative), context (complaint, service), contents (keywords)
Social Media Sentiments
Sentiment analysis based on customer contents and posts on company social media pages.
Infrastructure Performance Monitoring
Capture information from server and network logs to understand real-time performance and proactively alert for potential issues.
Structured Data Apps
Lead Analytics
Enhance lead conversion by analyzing customer website journey and customer demography.
Customer Analytics
Increase customer life time value by analyzing customer life events and insurance needs.
Marketing Performance
Enhance efficiency of marketing campaigns and affiliates to get more and better leads.
Call Center Performance
Improve contact center productivity & net promoter score by analyzing call patterns & call recordings.
Customer Service Performance
Enhance customer service by analyzing ticket categories, TAT, complaints, bottlenecks.
Product Performance
Enhance product performance by analyzing sale across channels, demography and geographies.
New Business
Increase new business by tracking performance of products, channels, type of premium and bench marking with industry data.
Agent Performance
Enhance Agent Productivity by analyzing leads, customers, alerts, goal vs actual performance.
Distribution Channel Performance
Increase revenue by analyzing distribution channels – direct, brokers, agencies, MGA and enhance channel support.
Payout Analysis
Analyze payout categories, pattern and losses due to unrealized premiums.
Underwriting Productivity
Reduce Underwriting throughput by analyzing parameters that impact TAT.
Premium Collection
Analyze Premium Collection across channels, products, geographies, demography.
Investment Performance
Enhance investment performance by analyzing portfolio, returns, risks and benchmarking.
Claims Fraud
Reduce Claims fraud by analyzing factors such as credit rating, customer history, customer demography.
Business Ratios
Enhance business performance by tracking Persistency, Expense Ratio, Loss Ratio, Lapse Ratio, Revenue / policy holder.
